Refund and deposit policy

A 30% deposit secures your slot and is generally non-refundable in cash. It may be moved once with at least 48 hours’ notice subject to availability.

Balance is due as agreed. After the agreed tattoo work is completed, there is no full refund for change of mind unless mandatory law requires otherwise or we materially fail to deliver what was agreed.

One complimentary touch-up within three months may be offered when healing issues fall within normal tolerance and you followed aftercare. This is a service warranty, not a cash refund.

EU consumer rules (Directive 2011/83/EU) can give a 14-day cooling-off right for distance contracts. That right ends if you requested immediate performance and acknowledged losing the right once performance has begun. Booking confirmations typically include that acknowledgement.

Email alexis.almeida.cc@gmail.com with your booking details. We aim to reply within 30 days where applicable.